Shipping & Returns (EU Consumer Rights)
Shipping
We ship all orders with DHL for reliable and trackable delivery.
- Free shipping on orders over €75
- Shipping costs vary by country
- Germany: €5,95
- France: €5,95
Shipping costs are shown clearly during checkout before payment is completed.
Returns & Right of Withdrawal (EU)
As a consumer within the European Union, you have the legal right to withdraw from your purchase within 14 days without giving any reason.
At FunghiClear, we extend this period to 30 days.
Conditions for Returns
- Returns must be reported to our customer support before sending the product back
- Products must be returned within 30 days of receipt
- Items must be unused, unopened, and in original condition
After receiving and inspecting the returned items, we will refund the purchase amount using the original payment method.
Complaints
If you have a complaint regarding a product or your order, please contact our customer support. We will handle your complaint carefully and aim to resolve it as quickly as possible.
FAQ
When will my order be shipped?
Orders are usually processed within 1–2 working days.
How long will shipping take?
Delivery times vary by country, but orders usually arrive within 1–2 working days.
Which shipping company do you use?
We ship all orders with DHL to ensure reliable and trackable delivery.
Do I need to pay for return shipping?
Return shipping costs may apply unless the return is due to an error or defect. Please contact customer support for details.
How long does a refund take?
Refunds are made within 5 working days after we have received and approved the returned items.